Legal Separation


  Real Estate

Oliver Ross JD, PhD


Divorce and Family

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Learn to mediate and resolve any type of dispute between co-owners and co-workers, including partners, shareholders, executives, managers and other key-personnel with the situational approach to mediation.

The situational approach to mediation is adaptive to differing types of people and conflicts. Situational mediators employ the best features of the evaluative, collaborative, transformative, and humanistic approaches to help resolve conflicts quickly, inexpensively, and with the least possible stress.

Training Objectives

  • To understand the underlying psychodynamics of conflict and help others reframe their perceptions and beliefs
  • To be able to distinguish between the 5 most common conflict management styles, and help others moderate their style
  • To learn strategic communication, negotiation, facilitation, and mediation skills
  • To become proficient in the use of the “3Ws” model of organizing conflict-related information
  • To learn highly effective techniques for managing anger and other emotions

Who Should Attend

Business owners, human resource professionals, executives, managers, counselors, and anyone who is looking for new and better ways to integrate highly effective communication, negotiation, and facilitation skills, anger management techniques, and mediation strategies into their current work.

Format, Methods and Materials

The design including the length of this training is tailored to meet the individual needs of clients. The following methods and materials are utilized:

  • Faculty demonstrations
  • Participant role-plays with faculty feedback
  • Interactive exercises and discussions
  • Power-point presentations and discussions
  • Videotape presentations
  • Extensive course materials, including a companion training manual to “Situational Mediation: Sensible Conflict Resolution”

Training Manual

The training manual includes course material concerning:

  • Conflict Resolution Theory
  • Dispute Resolution Continuum
  • Preparing for Mediation: Do’s and Don’ts
  • Mediation Rules and Procedures
  • Opening Agenda
  • Effective Communication, Negotiation, and Facilitation Skills
  • Management of Anger and Other Emotions
  • Use of Private Sessions
  • Overcoming Potential Impasse
  • Other materials specifically designed to meet the client’s needs

Continuing Education

The contents of this training has been widely recognized as acceptable for continuing legal, human resource, psychological, social work, and counselor continuing education credit.


Please call The Ross-Lieberman Training Center at






“Oliver was pivotal in allowing us to successfully address the workplace and personal stress that conflict creates…we were given practical tools for dealing with a wide variety of workplace conflict issues…. I enthusiastically recommend Out-of-Court Solutions for any mediation or conflict need.”
Neal Beets, Mesa City Attorney

"A consummate instructor, Dr. Ross used role-play and task groups to get students involved in discussion. His continuous open-ended questions added interest to the subject, making the students a part of the mediation procedures. The scenarios using volunteers were of the best new instructors to come along this year" Judy Kisselburg, AZ Dept. of Real Estate