FUNDAMENTALS OF MEDIATION

TRAINING

October 20 – 24, 2003

University of Phoenix, Hohokam Campus

Faculty: Oliver Ross, J.D., Ph.D.  Amy Lieberman, Esq. 

Learn to mediate any type of interpersonal, family, or workplace conflict with the situational approach to mediation. Amy Lieberman and Oliver Ross will teach you how to combine the best features of the evaluative, collaborative, transformative, and humanistic approaches to mediate disputes quickly, inexpensively, and with the least possible stress.

Who Should Attend?   Anyone who wants to add mediation to the services they provide, including counselors, attorneys, human resource professionals, managers and others who are looking for new and better ways to resolve disputes.

“Oliver Ross and Amy Lieberman’s training provides practical tools for dealing with a wide variety of conflict issues…I enthusiastically recommend them.”— Neal Beets, former Mesa City Attorney

Format and Materials   This 40-hour training will utilize the following methods to teach participants proven, sensible, and real life mediation skills:

·         Demonstrations of the steps involved in the situational approach to mediation

·         Participant role-plays with faculty feedback

·         Interactive exercises and discussions

·         Videotape presentations

·         Extensive course materials, including a training manual and the recently published book “Situational Mediation: Sensible Conflict Resolution”

“Amy Lieberman’s knowledge of employment law and expertise in “Alternative Dispute Resolution” was instrumental in the development of our company’s dispute resolution program.  Not only did Amy provide an expertly written ADR policies, she also went above and beyond in helping us produce our training video.  Thanks, Amy.” – Glenn Thompson, PHR, Director of Human Resources, Truly Nolen of America

Training Objectives

·         To become aware of the psychodynamics underlying conflict, and help others reframe their perceptions and beliefs

·         To be able to distinguish between the 5 most common conflict management styles, and help others moderate their style

·         To learn highly effective techniques for managing anger and other emotions

·         To learn strategic communication and facilitation skills

·         To become adept at avoiding potential impasse

·         To become proficient in the use of the “3W’s” model of organizing conflict related information

·         To appreciate the ethical standards involved in mediation

·         To learn how to successfully establish and market a mediation practice

“A consummate instructor, Dr. Ross used role-plays to get the students involved. His continuous open-ended questions added interest to the subject, making the students a part of the mediation process.  The scenarios used were outstanding.” – Judy Kisselburg, Arizona Dept. of Real Estate

Enrollment limited to 24. Complete the attached Registration Form or call  602.404.1500 or 800.940.0025

TOP ONLINE REGISTRATION
 

PDF (Mail in / Printed) REGISTRATION

 

  

Comments from previous
trainings by Amy Lieberman
and Oliver Ross….

“Oliver and Amy were pivotal in
allowing us to successfully
address the workplace
and personal stress that
conflict creates…we were
given practical tools for
dealing with a wide variety
of workplace conflict issues…
I enthusiastically recommend
them for any mediation or
conflict need.” 
 --Neal Beets, Mesa City Attorney

“Amy Lieberman’s knowledge
of employment law and expertise
in “Alternative Dispute Resolution”
was instrumental in the development
of our company’s dispute resolution
program.  Not only did Amy provide
an expertly written mediation and
arbitration policy, she also went
above and beyond in helping us
produce our training video. 
Thanks, Amy.”
 --Glenn Thompson, PHR, Director of
Human Resources, Truly Nolen of America

“Dr. Ross’s background gives
him a variety of practical
yet imaginative solutions to
facilitate mediation…We found
his style of mediation to be
most effective in dealing with
health care concerns that are
often laden with emotions.”
--Nancy Lane, RN, Health Services
Advisory Group Inc.

“Amy is an excellent presenter…
the role-playing helped me learn
how to put my knowledge into an
actual situation and stress preparedness.”
--Human Resource Director, attending
“Mediating Employee Disputes” 
sponsored by the Arizona Employer’s Council 

“A consummate instructor, Dr. Ross
used role-play and task groups to
get the students involved in
discussion.  His continuous open-ended
questions added interest to the subject,
making the students a part of the mediation
procedures.  The scenarios used by
volunteers were outstanding. 
One of the best new instructors to
come along this year.”

 --Judy Kisselburg, Arizona Dept. of Real Estate

“Amy has an exceptional breadth
of experience that provides her
with our unique perspective our
company has found to be very
effective in both conducting investigations
and providing training.”
--Jeffrey Brodin, Senior Attorney,
APS/Pinnacle West

“Amy’s knowledge of the subject matter
was outstanding and her superior
communication skills set her far above
the average.  She has the amazing ability
to hold the attention of those in the
classroom, and is an excellent educator.” 

 --Ben Pearson, attorney and realtor