Regulated rate or market price How long does take to change provider Who to contact What are the remedies for problems These issues, the French will be hundreds of thousands to ask them in the weeks and months to come. In a few steps keys, here are the new rules and essential in a fully competitive universe reflexes...
The right time for change The General view, the moves will be "moments of life" more suitable for a possible change of supplier. On average, they give rise each year 3 million updates in service for electricity, and about 1 million for gas. The first thing to know is that all existing contracts remain valid after July 1, and that consumers who don't expect to move will therefore continue to benefit from rates regulated, fixed by the State. Affairs are complicated a change of domicile.
You install in a previously occupied housing. You can of course make the choice of the competition, but you can also choose offer tariff regulated... provided that the prior occupant was has not opted himself for a market price offer. Because in this case, no return back as possible.
You install in a new housing. Two weights, two measures... For gas, you have more choice to switch in the competitive world to accept an offer to market price. For electricity, you can immediately opt for the market, or accept an offer tariff regulated from EDF. But be careful: this tariff protection required by the parliamentarians will be only valid until July 1, 2010. Then, every reason to believe that the market will be the rule for all.
How to compare offers To help you in this process, you can have different providers their "standardized form for submission of tenders" (the list is available on ). Look the price of energy, both the fixed part (the "subscription") and the variable part (the consumption in kilowatt hours) by comparing the amounts all taxes included (TTC) and possibly also in the case of a full hours offer / off-peak hours, different prices per kilowatt hour in the time of use. Compare the prices of services customer (time and cost of the service) to not have bad surprise when you will need to contact your future provider, but also the means of payment proposed, and the frequency of payments and statements. Finally, be careful on the conditions for price developments (if they are fixed or indexed and what frequency they change) as well as on the duration of engagement and the conditions of termination of the contract (reasons for termination, period of notice, costs, etc.).
The choice is made. You have subscribed a contract from one supplier other than EDF and GDF. Now, only he will be your interlocutor, and it is he who will take care of preventing your former operator. No response, no travel, no manual intervention is necessary. In no case change operator must give rise to an interruption of supply. But attention! In the interests of transparency, some customers might be tempted to inform themselves EDF, and thus take unnecessary risks... A client announcing his "departure" and the termination of his contract may indeed suggest the historical operator that he definitely left its dwelling place, and it is therefore necessary to cut the power of this site.
What effective date An electricity supply contract signed before July 10 will allow you to "switch" as early as August 1. Otherwise, you will need to wait until September. For technical reasons, the Manager of the power grid will not proceed with the changes in provider than the 1st of each month, and this until the end of the first half of 2008. Subsequently, these changes will be able to "over water", but it always after three weeks of incompressible delay between the signing of the contract and the actual failover. Same principle for contracts for the supply of gas, a close detail: changes of operator will be able to immediately get the wire of water, and from July 21.
You fear have made a bad choice. You've just signed a contract with a supplier and you regret it It is perhaps not too late to back. If you have solicited you, at your workplace, by telephone or Internet, you benefit from a period of seven days from the signing of the contract withdrawal. To cancel your contract, you then need to send a registered letter with acknowledgement of receipt. You do not need to justify your decision and you will not have to pay fees for this cancellation. But be careful: If you have been solicited by your races, in a fair or an exhibition, Act does not grant you this time of retractation. Unless your provider, conscious of its image, has included such a clause in the contract. Reread what you just sign, you never know!
What to do in case of dispute Everything depends on the nature of your dispute. First case: your claim on the supply contract. Then contact your provider. If its response you not satisfied, you can enter the national energy and mediator for all disputes arising from the performance of the contract (example: you have been overbilled). The Ombudsman has no power to decide the issue, but it will propose an amicable solution to the two parties. If you are still not satisfied, you can enter the courts. Second case: you feel have suffered a forced sale or provider did not respect the withdrawal deadline. These disputes above the contract, is the General Directorate of competition, consumption and the repression of fraud (DGCCRF) which will be competent. Third case: your claim relates to work connection or connection. These benefits are treated by the Manager of the distribution network (GRD), but it is your provider must in principle to send your claim to the GRD and provide you with reply. However, this sharing of responsibilities between provider and GRD is not clear to the consumer associations who fear that the two interlocutors to return the ball. Finally, fourth case: If the dispute is the access or use of the network, you can enter the Commission Regulation of energy (CRE).