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Oliver Ross JD, PhD
Suzette Pintard, JD


Divorce and Family

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Learn to mediate any type of divorce or family conflict with the situational approach to mediation.

The situational approach to mediation is adaptive to differing types of people and conflicts. Situational mediators employ the best features of the evaluative, collaborative, transformative, and humanistic approaches to help divorcing couples reach agreement quickly, inexpensively, and with the least possible stress.

This 40-hour training is approved by the Arizona Dispute Resolution Association, includes 20 hours of simulated mediation sessions, and covers the following subjects:

  • 20 hours of Simulated Mediation Sessions
  • Conflict  Management Theory and Styles
  • Family Dynamics
  • Positions and Interests
  • Effective Communication Skills
  • Pre-Mediation Screening, Domestic Violence
  • Family Finances, Division of Property
  • Child Support, Spousal Maintenance
  • Stages in the Mediation Process
  • Use of Separate Sessions
  • Impasse Strategies
  • Management of Anger and Other Emotions
  • Ethical Concerns
  • Mediated Settlement Agreements
  • Establishing a Mediation Practice

Training Objectives

  • To become aware of the psychodynamics underlying conflict, and reframe client perceptions and beliefs
  • To recognize the stages of grief endemic to the loss of significant relationships, and help clients progress through them
  • To be able to distinguish between the 5 most common conflict management styles, and help clients moderate their style
  • To learn highly effective techniques for  managing anger and other emotions
  • To learn strategic communication and facilitation skills
  • To become adept at avoiding potential impasse
  • To become proficient at mediating issues concerning: division of assets, allocation of debts, custody, time-sharing and other parenting plans, and support arrangements
  • To become familiar with the provisions of marital settlement agreements
  • To appreciate the ethical standards and cultural factors involved in divorce and family mediation
  • To learn how to successfully establish and market a mediation practice

Training Manual

The training manual includes the following sections:

  • Conflict Resolution Theory
  • Dispute Resolution Continuum
  • Pre-Mediation Consultation
  • Agreement to Mediate
  • Mediation Rules and Procedures
  • First Session: Agenda
  • Effective Communication, Negotiation, and Facilitation Skills
  • Management of Anger and Other Emotions
  • Use of Private Sessions
  • Overcoming Potential Impasse
  • Mediation and the Internet
  • Co-mediation
  • Diversity
  • Ethics in Mediation
  • Mediated Settlement Agreements
  • Establishing and Marketing a Mediation Practice

Continuing Education
The training objectives and subject matter of this training is regularly widely recognized as acceptable for continuing legal, psychological, social work, and counselor continuing education credit.


Please call The Ross-Lieberman Training Center at 602-404-1500,







"Over the last four to five years I have referred several couples to Out-of-Court Solutions, who in their counseling decided they needed to end their marriage. These couples have reported to me  that they were so grateful for Dr. Ross's sensitivity and professional expertise. They said he was able to mediate their differences fairly and without the huge expenses of having adversarial lawyers.”
Frank Powers, Ph.D.

“Mr. Ross is a very skillful and effective family  mediator. My family law clients have benefited tremendously by using Out-of-Court Solutions to mediate their family divorce issues. The benefits are threefold: substantially lower overall costs (versus litigation), developing mutually beneficial and creative solutions for parents and spouses; and finally, minimizing tension, anxiety and conflict. I highly recommend his mediation service”
Robert L. Baumann Attorney

I have referred many clients to Oliver Ross for mediation and have consistently received great feedback. Most say that Dr. Ross is  compassionate, fair and thorough in all of his work. Some have said that he has had a remarkable calming effect on their relationship. I now encourage everyone who might be considering divorce to call Oliver first!”  Dennis Hunter, Ph.D.

“I truly can say that when recommending mediators to my clients and other attorneys, Oliver Ross is at the top of my list. It is rare to have clients call later and thank me for a referral but this is exactly what happens when I send people his way.” 
Gary Frank, Attorney

“Sometimes couples cannot resolve their differences and decide to divorce. This is often a painful decision that can create a great deal of animosity and bitterness. I have referred couples to Out-of-Court Solutions because of my confidence in their ability to help couples come to new terms in their relationship in a compassionate, impartial and efficient way.”  Jonathon Brooks, Ph.D.

“As part of my counseling practice I have referred a number of clients to Dr. Ross over the past several years and without exception I have received positive reports regarding his effectiveness and professionalism.”  Thomas M. Mitchell, Ph.D., C.P.C.

“Oliver is a very skillful, thoughtful mediator. He understands the pain of divorce and works to support people through this process with dignity and respect.” 
Sandy Jardine, M.S., C.P.C.

“I have on more than one occasion referred clients to Oliver Ross... It did not surprise me that I have received excellent feedback about his services. Situations were resolved to the satisfaction of both individuals and they were impressed with Oliver's skill and empathy. Dr Ross is my first choice for any divorce mediation.” 
Mark Loeser, MA, Family Counselor.